Field Services AI
AI-Powered Field Service. From Customer Request to Completed Work.
Coordinate requests, dispatch the right technician, complete work, and keep customers informed — across your people, assets, contracts and systems.
Field Operations Command Center
Live · Today42
Open Work Orders
18
Technicians On Field
92%
SLA Compliance
6
At Risk
98%
First-Time-Fix
Work Orders by Status
- Open42%
- In Progress28%
- Scheduled18%
- Completed10%
- On Hold2%
Technicians on Map · 18 Active · SLA 92%
Technician Mobile
WO-78429 · HVAC Maintenance
Today 9:00 AM – 12:30 PM · Acme Manufacturing
In Progress- Safety Inspection
- Diagnose Issue
- Replace Compressor
- System Test
- Customer Sign-Off
Five Plans. One Platform. Everything Included as You Grow.
STARTER
AI Customer Operations
— /mo
Billed monthly
Request a Demo- AI Customer Operations
- Basic Scheduling
- Mobile App
- Standard Reporting
- Email & SMS Notifications
OPERATIONS
Scheduling, Dispatch & Technicians
— /mo
Billed monthly
Request a Demo- Everything in Starter
- Advanced Dispatch
- Technician Mobile App
- SLA Management
- Route & Location Intelligence
INTELLIGENCE
Field Service Intelligence
— /mo
Billed monthly
Request a Demo- Everything in Operations
- Contract & Entitlement Intelligence
- Asset & Service Intelligence
- Parts & Inventory Coordination
- Advanced Analytics
DIGITAL WORKFORCE
AI Workers for Field Operations
— /mo
Billed monthly
Request a Demo- Everything in Intelligence
- Digital Workers
- AI Workflow Orchestration
- Governed AI Actions
- Advanced Automation
ENTERPRISE
Advanced & Multi-Location Operations
—
Talk to Sales
Talk to Sales- Everything in Digital Workforce
- Multi-Location & Multi-Region
- Enterprise Integrations
- Advanced Security & Governance
- Dedicated Success & Support
Higher plans include everything in the plans below.
Powerful add-ons to
Extend Your Capabilities
Document Intelligence
AI extraction for documents, images, forms & more.
—
Premium Integration Pack
Additional connectors and integration capacity.
—
Advanced Asset Intelligence
Advanced asset analytics and maintenance insights.
—
Premium Support
Priority support with faster response & resolution.
—
Additional Location
Add additional locations and operating units.
—
IoT & Predictive Monitoring
Real-time monitoring, sensors and predictive insights.
—
Voice AI That Doesn’t Just Answer Calls. It Gets Work Moving.
- Handles calls 24/7
- Understands and takes action
- Integrates across your systems
- Escalates to humans seamlessly
- Multilingual support
VOICE ESSENTIALS
Basic AI call handling
—
Up to 500 minutes per month
- Inbound call answering
- FAQs & information
- Request capture
- Basic routing
- Call transcripts
VOICE PROFESSIONAL
Scheduling & customer workflows
—
Up to 1,500 minutes per month
- Everything in Essentials
- Scheduling & rescheduling
- Status inquiries
- Smart routing
- Call summaries
VOICE BUSINESS
Operational actions automation
—
Up to 3,000 minutes per month
- Everything in Professional
- System actions (governed)
- Dispatch & service workflows
- Multilingual support
- Advanced analytics
VOICE ENTERPRISE
High-volume & multi-location operations
—
Up to 6,000 minutes per month
- Everything in Business
- Multi-location routing
- Advanced integrations
- Dedicated numbers & flows
- Enhanced support
VOICE ENTERPRISE+
Mission-critical deployments
—
Custom minutes per month
- Everything in Enterprise
- Private / dedicated options
- Custom integrations
- Advanced security controls
- 24/7 dedicated support
Overage: — per minute • No long-term contracts • Cancel anytime
Smart Dispatch & Scheduling
Skills, availability, location, SLA and constraints — optimized in real time.
Technician Mobile Experience
Everything techs need, online or offline.
Asset & Service Intelligence
Know your assets, contracts, SLAs and service history.
Contracts, Entitlements & SLA
Automate entitlements and SLA tracking. Reduce risk and protect your margins.
Omnichannel Communications
Voice, SMS, WhatsApp, Email and Web Chat — one orchestration layer.
Digital Workforce
AI Workers that coordinate, execute and learn — across your entire operation.
Works with your existing systems
Pre-built integrations with the platforms you already use.
Enterprise platform you can trust
Secure by Design
Enterprise-grade security and data protection
Multi-Tenant
Isolated and scalable, highly available
Audit & Compliance
Full audit trail, reporting and governance
99.9% Uptime
Built for high availability
Scalable
Built for growth from small teams to global ops
Proven ROI across field operations
30-40%
Increase in technician productivity
20-30%
More first-time fix rate
15-25%
Reduction in administrative time
10-20%
Lower operational costs
5-15%
Increase in customer satisfaction
See how we calculate ROI →
Frequently asked questions
Do I need to replace my current FSM or other systems?+
No. Field Services AI works alongside the systems you already run — it connects to your FSM, CRM and ERP through pre-built integrations and coordinates work across them.
Can AI really dispatch my technicians?+
Yes — within the rules you define. The AI matches skills, availability, location and SLA constraints in real time, and every action stays governed by your approval policies.
How does AI authority and approvals work?+
You decide what the AI may do on its own and what requires human sign-off. Governed actions are logged with a full audit trail, and anything outside policy is escalated to your team.
Does it work offline in the field?+
The technician mobile experience is built offline-first: work orders, checklists and captures keep working without a connection and sync automatically when coverage returns.
How is my data secured?+
Enterprise-grade security by design: tenant isolation, encryption in transit and at rest, role-based access, and full audit and compliance reporting.
How quickly can we get started?+
Most teams start with a guided onboarding in days, not months — beginning with customer operations and layering in dispatch, intelligence and digital workers as you grow.
See SloancodeAI Field Services AI in action
See how AI can coordinate customer requests, scheduling, dispatch technicians, service operations and Digital Workers across your existing technology.